Pharmacy FAQ
At Happy Family Store, we believe that providing our customers with comprehensive, relevant, and highly accurate information about our products and services, including the terms on which they are offered, empowers them to make better-informed decisions about their health and well-being. For this reason, we have designed the following FAQ page that contains detailed answers to the most common questions. Feel free to browse this section, and if you cannot find what you need, do not hesitate to reach out to our friendly and helpful customer support team for personalized assistance.
How can I place an order with Family Store?
Placing an order with Family Store is a straightforward experience. You can either order through our user-friendly website or contact our customer support team by phone. They will gladly assist you in this process. Another possible option is to drop by one of our physical locations and order your required medications in person.
Do I need a prescription to order medications?
Ordering prescription medications at our pharmacy requires a valid prescription from a licensed healthcare provider. We have this requirement in place to ensure our customers’ safety and to comply with legal regulations regarding the dispensing of prescription drugs.
What payment methods do you accept?
We accept various payment methods, including major debit and credit cards, digital wallets, online payment services, HSA/FSA cards, and electronic funds transfers to accommodate your preferences.
Are there any limits on how much of my prescription I can fill at once?
We can only dispense the quantity of medication specified in your prescription. If you are concerned that you might run out of essential medications before you can refill your prescription again, consider discussing this with your physician and requesting a larger quantity prescription.
Is my personal and medical information secure with Happy Family Pharmacy?
Protecting our customers’ personal and medical information is our top priority. We thoroughly follow strict privacy and data protection protocols to ensure any personal or health-related information you share with us – online, by phone, or in person – stays completely secure.
Do you offer international shipping?
Yes, Happy Family Pharmacy delivers its commercial medications internationally to locations that allow importing pharmaceuticals and health products from the US. Please contact our customer support team to check if your country/region qualifies for such an option and obtain additional details on the shipping terms and costs.
Are generic medications you offer on the website as effective as brand-name drugs?
Yes, generic medications contain the same active ingredients and meet the same quality and safety standards as brand-name counterparts, ensuring identical action and effectiveness. The lower price of generic alternatives is the only thing that makes these products different from brand-name originals.
Can I return or exchange medications?
In some cases, HFS Pharmacy allows returns and exchanges of its products, including medications. However, there are restrictions and limitations on what products you can return/exchange and in what situations you are allowed to do that. Please review our Returns and Refunds policy or reach out to our customer support team for more information.
Do you have physical store locations I can visit?
Yes, we have several brick-and-mortar pharmacies and storage/lab facilities across the country. Check out our Store Locator page to find the nearest one to your location.
How can I track my order’s status?
You can easily track the status of your order by logging into your Family store account on our website or downloading our app on Google Play and App Store. We provide real-time updates on order progress, allowing our customers to enjoy a great degree of transparency and accountability throughout the process. We will also send you an email notification when your order is about to be shipped.
Can I cancel my order if needed?
Yes, you will have 30 minutes upon placing an order to cancel it by contacting our customer support team. Orders that have already shipped may be subject to specific cancellation policies and fines.
What is the process for prescription refills?
The prescription refill process at HFS is very simple: visit our website, log in to your account, select the medication you wish to refill, and proceed through the steps. You can also contact our team for assistance with placing an order or transferring your prescriptions from another pharmacy.
Can I fill a foreign prescription at your pharmacy?
As we seek to deliver our medication and products throughout the world, we allow filling foreign prescriptions in some cases. However, please know that the verification and confirmation process can take longer. Contact our pharmacy team to see if a prescription from your local healthcare provider is valid and can be filled by HFS.
Can I request a medication that is not listed on your website?
If you need a medication not listed, please contact our customer support team. We can often assist in sourcing and fulfilling your request or suggest some viable alternatives.
Why are your prescription medications so much cheaper than in other pharmacies?
We manage to keep our prescription medication prices down by working with manufacturers directly instead of through intermediaries.
Seeking to ensure a smooth, uncomplicated, and enjoyable medication shopping experience for our valued customers and build long-term trust-based relationships, we strive to eliminate any gaps, ambiguities, or uncertainties between us. If you feel there is still not enough clarity, please contact us by phone, email, or pay us a visit in person.